Cancelling or Changing Your Plan

You can downgrade to a lower tier, pause your subscription, or cancel at any time through the Stripe Customer Portal. The timing of when changes take effect depends on the action.

Downgrading to a lower tier

Navigate to /dashboard/settings → “Manage Billing” → Stripe Customer Portal → “Billing” (or “Update Plan”).

Select a lower tier and confirm. Your downgrade will take effect on your next billing cycle renewal date, not immediately.

What happens to your tier

• You retain your current tier access and quota limits until your cycle ends
• On the renewal date, you drop to the lower tier
• Tool access and quota limits adjust to match the new tier
• No refund is issued for unused days at the higher tier

Billing after downgrade

Your billing date stays the same. If you downgraded mid-cycle, your next charge will be prorated to the lower tier’s rate for the remaining days, then resume at the full lower-tier price for future cycles.

Pausing your subscription

Some subscription systems support “pause,” but WATTSHIP subscriptions cannot be paused. Instead:

• Cancel your subscription (see below)
• Upgrade when you’re ready to reactivate
• No re-activation fee applies

Cancelling your subscription

From the Stripe Customer Portal, click the three-dot menu next to your plan and select “Cancel plan.” Confirm the cancellation.

What happens immediately

• Your subscription status changes to “Cancelled”
• Your tier badge changes to “FREE” in your Dashboard
• Paid tools become inaccessible
• You retain access to free tools only (Garage, localStorage storage)

What happens on your next renewal date

• No charge is processed
• Your contract with WATTSHIP ends

Access during the cancellation window

If you cancel mid-cycle and have paid through the month, you retain your tier access until the end of that billing cycle. After the cycle ends, you drop to FREE.

Example: If your renewal date is the 15th and you cancel on the 1st, you keep your tier until the 15th, then drop to FREE on the 16th.

Refund policy

WATTSHIP’s refund policy: No refunds for unused time. If you cancel before your cycle ends, your access continues through the end of the cycle but no prorated refund is issued.

Exception: If Stripe denies your charge for fraud or other high-risk reasons, Stripe (not WATTSHIP) may issue a refund per Stripe’s policies. Contact Stripe support for disputes.

Re-upgrading after cancellation

Your account remains active in WATTSHIP. To re-upgrade:

1. Go to /pricing
2. Select your tier
3. Complete checkout
4. Your Dashboard updates immediately

No penalty applies for re-upgrading. You can upgrade and cancel as many times as you need.

Need help?

All subscription changes are handled by Stripe. For technical issues with the portal or payment processing, contact Stripe support. For WATTSHIP-specific questions, email [email protected].