Help Centre
Guides, answers, and operator documentation.
Getting Started
Welcome to WATTSHIP Hub
What WATTSHIP is, who it's for, and how to get the most from it on day one.
SOH Insight: Battery Health Reports Explained
How to use SOH Insight to assess EV battery health before purchasing or importing.
Your First Auction Sheet Decipher
Step-by-step: upload an auction sheet and get a full AI translation in under 60 seconds.
Understanding Your WATTSHIP Tier
What your tier unlocks, how limits work, and when to upgrade.
Creating Your First Listing
Step-by-step guide through the 7-step listing builder to publish your first vehicle.
Tools
Auction Sheet Decipher: Full Technical Guide
How the AI decipher works, what data it reads, and how to interpret every field.
Container Packer: Maximize Your 40ft Load
How to use the Container Packer to optimize vehicle and cargo layout for maximum ROI.
Landed Cost Calculator: The Real Numbers
How to calculate the true all-in cost of importing a vehicle before you commit.
JDM Translation Tips: Getting Better Decipher Results
How to improve auction sheet scan quality and get more accurate AI translations.
Customs Forecast: Import Duty Estimates
How WATTSHIP estimates customs duty and what to verify with your local broker.
Understanding Deal Rooms
How the 7-phase Deal Room works to protect both buyers and sellers in international transactions.
Listing Photos: Requirements and Best Practices
Photo requirements for marketplace listings and how the upload pipeline works.
Marketplace Search and Filter Tips
How to use filters, sort options, and the watchlist to find the right vehicle efficiently.
Billing
Upgrading Your Tier
How to upgrade, what happens immediately, and how billing works.
Annual vs Monthly Plans
Which billing cycle makes sense for your usage pattern.
Refund Policy
When refunds apply, how to request one, and what to expect.
Payment Methods by Country
Which payment methods work in each market and how to add your preferred card.
Tiers
Free vs Elite Pilot: Which is Right for You?
A direct comparison of what changes when you upgrade from Free to Elite Pilot.
Fleet Commander Explained
What Fleet Commander adds over Elite Pilot and who it's designed for.
Container Club Explained
The commercial-scale tier for container traders, arbitrage operators, and trade OS users.
CC Enterprise Features
What CC Enterprise offers beyond CC Trader and Operator, and who qualifies.
Trade & Customs
UN38.3 Battery Transport Requirements
What UN38.3 means for EV importers, when it applies, and how to comply.
HTS Classification Basics for Vehicle Importers
How Harmonized Tariff Schedule codes work and why correct classification saves money.
Japan vs UAE: Choosing Your Source Country
When to source from Japan vs the UAE — vehicle type, condition, and market fit.