Refund Policy

WATTSHIP operates a straightforward refund policy: we stand behind the tools working as described. If something on our end doesn’t work, we make it right.

7-day refund window for new subscribers

New subscribers on a paid tier can request a full refund within 7 days of their first payment if WATTSHIP does not meet their needs. This applies to your first payment only — not renewals.

To request: email [email protected] with “Refund request” in the subject. Include your account email. Refunds process via Stripe within 5-7 business days back to your original payment method.

Service outages

If WATTSHIP experiences a service outage exceeding 4 hours in a rolling 24-hour period, affected subscribers receive a prorated credit for the downtime. Credits are applied automatically — no request required. This does not apply to planned maintenance windows communicated in advance.

API quota errors

If a platform error consumes a quota credit (SOH report, auction decipher) without delivering a result, the credit is automatically restored. If you believe a credit was incorrectly consumed, contact support with your account email and the approximate timestamp — we restore confirmed cases within 24 hours.

What is not refunded

Renewal payments more than 7 days old. Annual plans mid-term — you retain access until the annual period ends. Partial months on monthly plans after downgrade or cancellation.

Cancellation

Cancel any time from /dashboard/settings → “Manage Billing” → “Cancel subscription.” Access continues until the current billing period ends. No fees, no lock-in.

Contact

[email protected] — responses within 1 business day for billing matters.